Frequently Asked Questions
Why buy from us?
MotoFomo is a small independent publisher and your happiness is our guarantee. By buying a tee, hoodie, cap, or whatever it might be from us, you’re helping to support our staff and keep our business running.
Where will my order ship from?
On some of the things we sell, like our tees, hoodies and hats, we work with an on-demand order fulfillment company with facilities worldwide. So, no matter where you live, we’ve got you covered.
Will I be charged shipping costs?
Nope. We’ve got you covered on that one. We take care of the shipping costs on the products you buy so that you can rest assured the price you see in our shop is the price you’ll be charged. Nothing hidden, nothing tacked on at the checkout.
Will I be charged customs for my order?
If you live in Australia then, nope, but if you live overseas then an additional customs and tax fee can sometimes be levied on your purchase. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Right, before getting on the phone or smashing out an email, take a breath, and do the following:
- Check your shipping confirmation email for any mistakes in the delivery address;
- Ask your local post office if they have your package; and
- Stop by your neighbours in case the courier left the package with them.
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at email@example.com with your order number and our shop monkeys will get right on the case.
If you did find a mistake in your delivery address, we can send you a replacement order, but unfortunately shipping will be at your own cost as we still have to cover the cost of the product that went walkabout.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are and what you’ve purchased, your orders are printed and shipped from the facility that can do it most efficiently. If you’re in Australia, good news, your products are hand-printed by a top-quality local printer.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
I received the wrong/damaged product?
Okay, first up, we’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible. Unless you decided to use the thing to clean your car’s wheels, we’ll organise to send you out a replacement whatever it was at our expense.
What’s our return policy?
Sorry guys, but we don’t offer returns and exchanges so make sure you choose carefully, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org
Do we offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.
What are “Cookies” and “Web Beacons” and what do they do for me?
“Cookies” are tiny pieces of information stored by your browser on your computer’s hard drive. Cookies are also used to ensure that you are not repeatedly sent the same banner ads and to customize web page content based on your browser type (Google Chrome, Mozilla Firefox, or Microsoft Explorer, for example). Most browsers are initially set to accept cookies.
“Web beacons” — sometimes called single-pixel gifs or clear gifs — are used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We include web beacons in promotional e-mail messages or our newsletters in order to determine whether messages have been opened and acted upon.
If you want to disable cookies, there is a simple procedure in most Internet browsers that allows you to “turn off cookies.” You can also use plug-ins for your browser to see alerts for web beacons or to block web beacons when using certain browsers. You can also prevent some web beacons from loading by not downloading images in e-mail messages. Please remember, however, that cookies may be required to allow you to use certain features of our sites